Privacy Policy
Last Updated: January 2025
WorkNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1. Personal Information
When you register for an account, we collect:
- Full name and title (Mr./Ms./Mrs.)
- Date of birth
- Email address
- Phone number
- Profile photo (optional)
- Government ID (for Taskers only)
- Payment information
1.2. Location Information
We collect your location data to:
- Match you with nearby Taskers or tasks
- Provide accurate service estimates
- Improve our services
1.3. Usage Information
We automatically collect:
- Device information (model, OS version)
- App usage data
- Log data
- Cookies and similar technologies
1.4. Communications
We collect information from your communications with other users through our in-app chat and messaging features.
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process transactions and send notifications
- Match Users with Taskers
- Verify identity and prevent fraud
- Improve our services and develop new features
- Send marketing communications (with your consent)
- Comply with legal obligations
- Resolve disputes and enforce our Terms of Service
3. How We Share Your Information
3.1. With Other Users
When you create or accept a task, we share relevant information (name, photo, rating, location) with the other party.
3.2. With Service Providers
We share information with third-party service providers who help us operate our platform:
- Payment processors (Stripe)
- Cloud storage providers (Firebase)
- Analytics providers
- Customer support tools
3.3. For Legal Reasons
We may disclose your information if required by law or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security issues
- Protect user safety
3.4. Business Transfers
If WorkNow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication systems
- Regular security audits
- Access controls and monitoring
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You may request deletion of your account at any time through the app settings.
6. Your Rights and Choices
6.1. Access and Update
You can access and update your personal information through your account settings.
6.2. Delete Your Account
You can request deletion of your account at any time. Some information may be retained for legal or legitimate business purposes.
6.3. Marketing Communications
You can opt out of marketing emails by clicking the unsubscribe link or adjusting your notification settings.
6.4. Location Data
You can disable location services through your device settings, but this may limit app functionality.
6.5. Data Portability
You can request a copy of your data in a machine-readable format.
7. Children's Privacy
Our services are not intended for users under 16 years old. We do not knowingly collect information from children under 16. If we discover we have collected such information, we will delete it immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.
9. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@worknow.com
Address: [Company Address]
Data Protection Officer: [DPO Contact]
12. GDPR Compliance (For EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under GDPR:
- Right to access your data
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, please contact us at privacy@worknow.com.